Privacy Policy

BukAI (hereinafter "we" or "us") takes your privacy very seriously. This Privacy Policy explains in detail how we collect, use, store, and protect your personal information when you use the BukAI AI cross-language phone agent service (hereinafter the "Service").

By using the Service, you acknowledge that you have read and agree to the information processing practices described in this Privacy Policy.

We may collect the following categories of information:

2.1 Account Information

Information provided during registration, including email address, username, and language preferences.

2.2 Task Information

Information you provide when creating tasks, including but not limited to: target phone number, restaurant name, appointment time, party size, symptom descriptions, order numbers, and other contextual information needed for task execution.

2.3 Call Result Data

Result summaries, status records, and missing information annotations generated by the AI agent after completing calls. We do not store raw audio recordings of calls. The AI processes audio streams in real-time and only retains structured task results.

2.4 Usage Data

Data automatically generated when you interact with the Service, including access times, page views, device type, browser type, IP address (for regional identification), and operating system information.

2.5 Payment Information

Payments are processed by third-party payment service providers (e.g., Dodo Payments). We do not directly store your credit card numbers or bank account information. We only receive payment status confirmations and transaction IDs.

• Providing the Service — Executing phone tasks you submit, saving task records, and displaying call results.
• Improving the Service — Analyzing usage patterns to optimize product experience and AI call quality. We only use anonymized aggregate data for analysis and will not use your private task data for AI model training.
• Security & Compliance — Detecting and preventing fraud, abuse, or other violations of the Terms of Service.
• Notifications & Communication — Sending you service status updates, account security alerts, and important product announcements.
• Legal Obligations — When required by law, cooperating with legitimate data requests from law enforcement or regulatory authorities.
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We do not sell your personal information. We may share information with third parties in the following circumstances:

• Service Providers — Sharing with third parties that assist our operations (e.g., cloud server providers, payment processors), who are bound by strict data protection contracts.
• Telephone Networks — To complete calls, the AI agent needs to establish phone connections with target parties. Information transmitted during calls is subject to the privacy policies of telephone network providers.
• Legal Requirements — When we have reasonable grounds to believe disclosure is necessary to comply with legal obligations, protect user safety, or defend our legitimate interests.
• Business Transfers — In the event of a merger, acquisition, or asset sale, user information may be part of the transferred assets, and we will provide advance notice.
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• Your account information and task records are retained as long as your account remains active.
• After account deletion, data will be removed from active systems within 30 days, and backup data will be purged within 90 days.
• Some data may need to be retained longer for legal compliance or dispute resolution purposes.
• Our infrastructure is deployed on cloud platforms that meet industry security standards, with data encrypted during transit and at rest.
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Under applicable data protection laws (such as GDPR, CCPA, Japan's APPI, etc.), you have the following rights:

• Right of Access — Request a copy of the personal data we hold about you.
• Right of Rectification — Request correction of inaccurate or incomplete personal data.
• Right of Erasure — Request deletion of your personal data (subject to legal obligations).
• Right of Portability — Request your data in a machine-readable format.
• Right to Withdraw Consent — You may withdraw consent to data processing at any time.
• Right to Complain — File a complaint with your local data protection authority.
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To exercise any of these rights, please email and we will respond within 30 days.privacy@bukai.app

The Service is not intended for minors under 18 years of age. We do not knowingly collect personal information from minors. If you believe we may have collected information from a minor, please contact us immediately and we will promptly delete it.

Your data may be transferred to and stored on servers outside your country/region. We will implement appropriate safeguards (such as Standard Contractual Clauses) to ensure cross-border data transfers comply with applicable data protection laws.

We may update this Privacy Policy from time to time. Updated policies will be posted on this page with an updated "Last Modified Date." For material changes, we will provide advance notice via email or in-app notification.

If you have any questions about this Privacy Policy or need to exercise your data rights, please contact us:

• privacy@bukai.app